We are not adjusters and we do not determine your coverage. What we do in Salem is make sure the damage actually on your roof is the damage that ends up in your file.
Be careful who you sign with
Every hail event brings crews from out of state. Before you sign: confirm licensing and insurance in your jurisdiction, never assign your claim to a contractor, avoid large up-front deposits, and walk away from anyone offering to waive or absorb your deductible — in many states that is fraud, and it implicates the homeowner too.
Why people here call us back
- Lifetime workmanship warranty on every installation, standard
- BBB Torch Award recognized — an award for ethics, not advertising
- Best Value Guarantee — best value or we pay you $200
- Local crews and a local number, not a national dispatch queue
- 24/7 real answer — storms do not keep business hours
- Family-owned and still here, with the name on the trucks
How the work goes
- Free inspection. Every slope photographed, findings shown to you.
- Written itemized price. Scope, materials and warranty on paper.
- Insurance, if it applies. We document the damage and meet your adjuster at the property.
- Permits and scheduling. We pull what your jurisdiction requires.
- The work. Decking checked, flashing replaced, ventilation corrected, valleys detailed.
- Cleanup and final walk. Magnet sweep for nails, walked with you before we leave.
Storm damage and insurance
Most roofs in this area are replaced because of a storm rather than age alone. Claims turn on documentation gathered while the damage is fresh, which is why our inspection report is written the way an adjuster reads one — slope by slope, with soft metals and measurements included. You file the claim; we make sure the evidence is there.
Working in Salem in Marion County
Salem is home to roughly 7,282 people in Marion County, and we serve it from our Carbondale / Southern Illinois office with local crews and a local number. Our Carbondale / Southern Illinois-area work also covers Carbondale, Benton, Carmi, Pinckneyville, Carterville, Murphysboro — so a Salem job is not a long-distance dispatch for us, it is a route our crews already run.
Call 618-549-0800 and a person answers, including nights, weekends and holidays. The inspection is free and the written report is yours whether or not you hire us.
More of what we do in Salem
- Roofing Contractor in Salem
- Roof Replacement in Salem
- Roof Repair in Salem
- Residential Roofing in Salem
- Commercial Roofing in Salem
- Storm & Hail Damage in Salem
- Gutters & Downspouts in Salem
Frequently asked questions
- Will filing a claim raise my rates?
- That is your carrier's decision, and a widespread storm event is treated differently than an at-fault claim. Ask your agent directly, and be skeptical of any contractor who answers that for you.
- Do you do emergency tarping?
- Yes, 24 hours a day. We stop the water first and photograph the damage before covering it.
- What if my claim was denied?
- A denial is often the result of incomplete documentation rather than an absence of damage. You can request a re-inspection, and thorough slope-by-slope evidence is what reopens files.
- How long do I have to file a claim?
- Policies set their own reporting deadlines and many are shorter than homeowners expect. Because hail damage is invisible from the ground, roofs often get inspected after the window has closed.