After a storm moves through St. Charles, the damage you can see from the driveway is rarely the damage that matters. Hail bruises the mat under the granules and the roof keeps working — for a while.
If it is an emergency right now
Call and a person will answer, day or night. For active water we protect first — tarping documented with photographs taken before the cover goes on, because once a roof is dried in the evidence for your claim is gone — then schedule the permanent repair.
Be careful who you sign with
Every hail event brings crews from out of state. Before you sign: confirm licensing and insurance in your jurisdiction, never assign your claim to a contractor, avoid large up-front deposits, and walk away from anyone offering to waive or absorb your deductible — in many states that is fraud, and it implicates the homeowner too.
Storm damage and insurance
Most roofs in this area are replaced because of a storm rather than age alone. Claims turn on documentation gathered while the damage is fresh, which is why our inspection report is written the way an adjuster reads one — slope by slope, with soft metals and measurements included. You file the claim; we make sure the evidence is there.
Why people here call us back
- Lifetime workmanship warranty on every installation, standard
- BBB Torch Award recognized — an award for ethics, not advertising
- Best Value Guarantee — best value or we pay you $200
- Local crews and a local number, not a national dispatch queue
- 24/7 real answer — storms do not keep business hours
- Family-owned and still here, with the name on the trucks
Working in St. Charles in St. County
St. Charles is home to roughly 72,561 people in St. County, and we serve it from our St. Louis office with local crews and a local number. Our St. Louis-area work also covers Ballwin, Chesterfield, Florissant, Alton, St. Peters, Hazelwood — so a St. Charles job is not a long-distance dispatch for us, it is a route our crews already run.
Call 314-429-6000 and a person answers, including nights, weekends and holidays. The inspection is free and the written report is yours whether or not you hire us.
More of what we do in St. Charles
- Roofing Contractor in St. Charles
- Roof Replacement in St. Charles
- Roof Repair in St. Charles
- Residential Roofing in St. Charles
- Commercial Roofing in St. Charles
- Roof Insurance Claims in St. Charles
- Gutters & Downspouts in St. Charles
Frequently asked questions
- Do you do emergency tarping?
- Yes, 24 hours a day. We stop the water first and photograph the damage before covering it.
- How long do I have to file a claim?
- Policies set their own reporting deadlines and many are shorter than homeowners expect. Because hail damage is invisible from the ground, roofs often get inspected after the window has closed.
- How do I know if I have hail damage?
- You usually cannot tell from the ground. Hail fractures the mat under the granules rather than punching a hole. A proper inspection also checks soft metals — gutters, vents, screens, AC fins — which help date the event.
- What if my claim was denied?
- A denial is often the result of incomplete documentation rather than an absence of damage. You can request a re-inspection, and thorough slope-by-slope evidence is what reopens files.